Privacy & Refund Policy
This page combines our Privacy Policy and Refund Policy so you can review both before purchasing. We value transparency and fairness, and we are committed to protecting your personal information.
1. What Information We Collect
We only collect the data required to fulfill your order and improve your experience with our service. This may include:
- Your name and email address provided at checkout
- Uploaded files used for verification purposes (such as airline membership cards)
- Your country or region (optional)
- The service type you selected and your order history
- Non-identifiable website usage data (for example, via cookies or analytics tools)
We never collect or store sensitive personal identity information such as government-issued ID numbers, passport numbers, or credit card details.
2. How We Use Your Information
We use your information solely to provide and improve our services. Specifically, we may use it to:
- Submit documents to the relevant airline on your behalf
- Send order confirmations, progress updates, and result notifications
- Improve website functionality and user experience through analytics
- Comply with applicable legal obligations
We will not use your data for marketing purposes without your explicit consent.
3. How We Protect Your Data
Your data security is our priority. We implement appropriate technical and organizational safeguards, including:
- Encryption of file transfers and storage where applicable
- Restricted internal access on a strict need-to-know basis
- No storage of unnecessary or high-risk data on our servers
4. Third-Party Disclosure
We do not sell, rent, or share your personal data with third parties.
We share your information only in the following limited cases:
- With airline partners, solely for processing your status match application
- When legally required by regulators or competent authorities
5. Payment Security
All transactions are processed through trusted third-party payment platforms (such as Stripe, PayPal, or USDT wallets).
We do not collect or store:
- Credit card numbers
- CVV codes
- Cryptocurrency wallet credentials
Payments are processed over secure, encrypted connections so your financial data remains protected at all times.
6. Cookies & Analytics
We may use cookies or third-party tools (such as Google Analytics) to understand usage patterns and optimize website performance. These tools may collect anonymous data such as pages visited, time spent on the site, and browser or device type. You may disable cookies at any time through your browser settings, although this could affect certain features of our website.
7. Your Rights
You have the right to:
- Access the data you have submitted
- Request correction or deletion of your information
- Opt out of non-essential communications
To exercise any of these rights, please contact us through our Contact page or email support@statusupgradenow.com.
8. Governing Law
This website is governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).
9. Changes to This Policy
We may update this privacy policy from time to time to reflect new legal or operational requirements. Any material updates will be posted on this page together with a revision date.
10. Contact Us
If you have any questions about this privacy policy or how we handle your information, contact us at support@statusupgradenow.com.
We are an independent consulting service that assists frequent travelers with loyalty program consultation. We are not affiliated with United Airlines or any airline. All personal information is used for consultation and communication purposes only, and we never share or sell customer data.
At statusupgradenow.com, we value transparency and fairness. Because our services involve manual application and verification with airline partners, we want every customer to fully understand the refund process before purchasing.
1. Refund Eligibility
Refunds are issued only when a status match request is formally rejected by the airline.
If the airline confirms the rejection and the customer provided accurate and complete information, we will issue a full refund minus a $20 administration fee.
2. No Refund for Incorrect or Misleading Information
If the customer provides incorrect, incomplete, or misleading information — including but not limited to concealing prior participation in fast-track or status match programs — no refund will be issued.
3. 24-Hour Cooling-Off Period
Customers may request a full refund within 24 hours of purchase, provided we have not yet submitted the application to the airline.
Once a customer requests early processing, or once the application has been submitted, the order is considered final and non-refundable.
4. Refund Method
All refunds are processed through the original payment method (for example, Stripe or PayPal).
Please allow 3–10 business days for the transaction to appear in your account, depending on your bank or payment provider.
5. Contact Us
If you believe your case qualifies for a refund, please contact us first at support@statusupgradenow.com.