FAQ

We are an independent aviation loyalty consulting firm and have no official affiliation or partnership with any airline. Leveraging deep industry expertise and proven, compliant processes, we deliver reliable and efficient status matching solutions for our clients.

Basic requirements typically include your airline loyalty account details and a scan of your valid government ID (passport or national ID). Requirements vary slightly by program; a full document checklist and submission guide will be provided on the service page after purchase.

Processing timelines vary by airline program, with a standard turnaround of 3–14 business days. Actual completion time also depends on how quickly you submit required materials and the airline's internal review schedule.

We accept major payment methods including PayPal and Visa credit cards, as well as USDT payments on the TRC20 network. Additional payment options will be rolled out soon.

We strictly protect customer privacy and data security. All personal information submitted is used solely for the purpose of processing your status match application, kept fully confidential throughout the process, and never used for any other purpose.